At Plendix.com, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we strive to make our refund process as straightforward and fair as possible. Please read our refund policy carefully to understand your rights and obligations when making a purchase with us.
Order Cancellations
We accept order cancellations within 3 hours of purchase. If you need to cancel your order, please contact our customer support team immediately. After this period, orders are considered processed and are being prepared for shipment and fulfillment, and therefore, cannot be canceled.
Money-Back Guarantee
We offer a 30-day money-back guarantee under the following conditions:
- The product is unused and in its original packaging.
- You provide a valid tracking number and an image of the product.
Our money-back guarantee is designed to give you peace of mind when shopping with us. If for any reason you are not satisfied with your purchase, please follow the steps below to initiate a refund.
Refund Conditions
Refunds are available under the following conditions:
- Damaged Products: If the product arrives damaged, please contact our customer support team with photos of the damaged item and your order details to initiate the refund process.
Non-Refundable Situations
Please note that we do not offer refunds in the following situations:
- Customs Duties and Taxes: We are not responsible for any taxes or customs duties; these are the customer’s responsibility.
- Change of Mind: Returns due to changes of mind are not eligible for refunds.
- Damage Due to Usage: Products that are damaged due to usage are not eligible for refunds.
- Late Returns: Refunds will not be accepted if the return is initiated after 30 days from the delivery date.
How to Initiate a Refund
To ensure a smooth refund process, please follow these steps:
- Contact Us: Reach out to our customer support team with your order number and a detailed description of the issue. You can contact us via email at support@plendix.com.
- Provide Evidence: If applicable, submit clear photos of the damaged item.
- Await Approval: Our team will review your request and respond with the next steps.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the product arrived damaged. If your refund is approved due to a damaged product, we will also refund the original shipping cost. However, if the refund is not due to our fault (e.g., refusal of package at customs, incorrect address provided), the shipping cost will not be refunded.
Contact Us for Assistance
Our dedicated customer support team is here to assist you throughout the refund process. If you have any questions or need help with your refund, please do not hesitate to contact us. We are committed to ensuring your shopping experience with Plendix.com is satisfactory and hassle-free.
Thank you for choosing Plendix.com. We appreciate your understanding and cooperation with our refund policy. Your satisfaction is paramount to us, and we are here to support you every step of the way. By adhering to these guidelines, we can ensure a fair and efficient refund process for all our valued customers.