At Plendix.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services. Our servers are located in the EU and are compliant with the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: When you create an account, place an order, or subscribe to our newsletter, we collect personal details such as your name, email address, shipping address, and payment information.
- Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, pages visited, and the time spent on our site.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how our website is used. For more information, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including managing payments, shipping, and providing order updates.
- Customer Support: To provide customer support, handle inquiries, and address any issues you may encounter.
- Marketing and Communication: To send you promotional materials, newsletters, and other communications that may interest you. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails.
- Website Improvement: To analyze and improve our website, services, and user experience.
- Compliance and Legal Obligations: To comply with legal obligations, protect our rights, and ensure the safety and security of our users and our website.
Data Protection and Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use SSL encryption to protect your data during transmission.
- Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their job duties.
- Regular Audits: We conduct regular security audits and assessments to ensure our data protection practices are effective and up to date.
Your Rights
As a user of Plendix.com, you have certain rights regarding your personal data under GDPR, including:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at support@plendix.com.
Third-Party Services
We may use third-party services to process your personal data on our behalf, such as payment processors and shipping providers. These third parties are bound by data protection agreements and are only authorized to use your data as necessary to provide their services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date at the top of the policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Plendix.com
Email: support@plendix.com
Address: Blankenstein 400, Meppel, 7943PH, Netherlands
Thank you for trusting Plendix.com with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.