FAQ

Welcome to the Plendix.com FAQ page. Here, you’ll find answers to our most frequently asked questions, organized by topic. If you need further assistance, please visit our Customer Help Hub or Contact Us page.

1. Shipping

What are your shipping times?

• For detailed shipping times, please visit our Shipping Policy page. Generally, EU countries take 5-10 business days, non-EU European countries take 8-15 business days, and the USA, Canada, Australia, and New Zealand take 5-10 business days. Other countries take 8-20 business days.

How much does shipping cost?

• Shipping costs vary depending on the destination and the weight of the package. Shipping costs will be calculated and displayed at checkout.

Do you offer international shipping?

• Yes, we ship to most modern countries, including the EU, USA, Canada, Australia, and New Zealand.

2. Payment Methods

What payment methods do you accept?

• We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Klarna. For more details, visit our Payment Methods page.

Is it safe to use my credit card on Plendix.com?

• Yes, it is completely safe. We use SSL encryption to protect your data and secure payment gateways like Stripe.

Can I use multiple payment methods for a single purchase?

• Currently, we do not support splitting payments between multiple payment methods. You can choose one preferred payment method at checkout.

3. How to Order

How do I place an order?

• Browse our catalog, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

Can I cancel or change my order after it’s been placed?

• You can cancel your order within 3 hours of purchase. After this period, the order is processed and cannot be canceled or changed. For more details, visit our Refund Policy page.

How do I apply a discount code?

• At checkout, enter your discount code in the designated field and click “Apply” to see the discount reflected in your total.

4. Tracking Your Order

How can I track my order?

• Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on the carrier’s website.

I didn’t receive a tracking number, what should I do?

• If you haven’t received a tracking number, please check your spam folder. If it’s not there, contact our customer support team at support@plendix.com.

My tracking information hasn’t updated, what should I do?

• Tracking information may take some time to update. If it hasn’t updated in a few days, please contact the carrier or our customer support team for assistance.

5. Returns and Refunds

What is your return policy?

• We offer a 30-day money-back guarantee for unused products in their original packaging. For more details, visit our Return Policy page.

How do I initiate a return?

• To initiate a return, contact our customer support team with your order details, a valid tracking number, and an image of the product. Follow the instructions provided by our team.

When will I receive my refund?

• Once we receive and verify your return, we will process your refund promptly. Refunds are issued to the original payment method within 7-10 business days.

6. Account Management

How do I create an account?

• Click on the “Sign Up” button on the top right corner of our homepage and fill in the required information to create an account.

I forgot my password, what should I do?

• Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

How do I update my account information?

• Log in to your account, go to the account settings, and update your personal information as needed.

7. Product Information

Are your products eco-friendly?

• We offer a range of eco-friendly products made from recycled materials and sustainable processes.

Do you offer product warranties?

• Some of our products come with warranties. Please check the product description for warranty information or contact our customer support team.

How do I find the right product for my needs?

• Use our search function and filters to find products based on your specific needs. If you need further assistance, our customer support team is here to help.

8. Contact Us

How can I contact customer support?

• You can reach our customer support team via email at support@plendix.com. For more contact options, visit our Contact Us page.

What are your customer support hours?

• Our customer support team is available Monday to Friday, 9am to 6pm.

Thank you for visiting our FAQ page. If you have any further questions, please feel free to contact our customer support team. We are here to help and ensure you have the best shopping experience with Plendix.com.